Last updated February 29, 2024
This privacy notice for Vitality Chiropractic Chester Ltd (doing business as Vitality Chiropractic) (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@vitalitychiro.co.uk.
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information?
We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.
Do we receive any information from third parties?
We do not receive any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe?
We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights?
The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://support.stripe.com/questions/privacy-and-security-of-personal-information-submitted-to-stripe.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than ninety six (96) months past the termination of the user’s account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
If you become aware of any data we may have collected from children under age 18, please contact us at lili@vitalitychiro.co.uk.
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent:
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications:
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://vitalitychiro.co.uk/cookie-policy/.
If you have questions or comments about your privacy rights, you may email us at hello@vitalitychiro.co.uk.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised.
As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Mrs Laetitia Denholm, by email at lili@vitalitychiro.co.uk, by phone at 01244794224, or contact us by post at:
Vitality Chiropractic Chester Ltd
Mrs Laetitia Denholm
1 Marcher Court Sealand Road, Chester, Cheshire CH1 6BS United Kingdom
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
Vitality Chiropractic Chester and Laetitia Denholm, Chiropractor, respectfully ask that you take great care in reading the following information prior to using the website and social media.
The information provided on this website is for general informational purposes only. You must not rely on the information in this website as an alternative to medical advice from your doctor or other healthcare professionals.
You must always consult your doctor or healthcare professional if you have any concerns about your medical condition, diagnosis or treatment.
This website is not responsible nor liable, directly or indirectly, for any damages resulting from the use of information contained within this website. This website may occasionally contain errors and the content is reviewed regularly. However, Vitality Chiropractic Chester Ltd, reserves the right to make changes at any time and without notice when such errors are noted.
This website contains hyperlinks to websites operated by parties other than us, but this does not imply endorsement of their content. We do not control such websites and are not responsible for their content. Not all information on the internet is correct or up to date and you should not base any decisions about your health or treatment only on information from the World Wide Web.
We are not able to guarantee the accuracy of the translations when using the Google translate functionality. Please check any medical information that you acquire from this website, through Google translate, with your doctor.
You may copy information pages and leaflets from this folder for your own use, but you may not modify, publish or sell any information obtained from this information folder.
Vitality Chiropractic Chester Ltd and Laetitia Denholm, chiropractor, will use various platforms of social media, Facebook and Instagram for example, to update their followers. We promote positive communication from members including thoughts, ideas, questions and links that she considers may be of benefit to others.
Many people who use our social media pages may be just as unwell as you are/were. Please be supportive of your fellow members and if you disagree with their opinion, please do so in a thoughtful and respectful manner.
Remember that young children may view any social media page. The moderators of the pages will correct/clarify or remove any posts which are unclear, or not supportive of current medical evidence. Please do not post the following:
• Advertisements for non-evidence based or illegal products
• Promotion of services or products, unless deemed appropriate by the administrators
• Fundraising for personal use
• Use of inappropriate language
• Posts that provide medical advice or attempt to diagnose
• Argumentative or hostile posts
• Where healthcare professionals and others are spoken of negatively
• Posts that include copyrighted materials
Inclusion of a post does not imply that we endorse the views/opinions of the poster.
You are responsible for your own care, treatment, and oversight.
All of the content provided in Vitality Chiropractic Chester Ltd and Laetitia Denholm, Chiropractor’s social media pages or in this website is for informational purposes only, it does not constitute the providing of medical advice and is not intended to be a substitute for independent professional healthcare judgment, advice, diagnosis, or treatment.
The content is not intended to establish a standard of care to be followed by you and you understand and acknowledge that you should always seek the advice of your doctor or other qualified health provider with any questions or concerns you may have regarding your health.
You also understand and acknowledge that you should never disregard or delay seeking medical advice relating to treatment or standard of care because of information contained in our pages.
Protect your own privacy and that of others. Once posted or shared, the administrators cannot always remove posts.
Remember that our social media is an open platform and can be viewed by anyone.
How to contact the administrators
If you have any questions or concerns or disagree with any decisions made by the administrators, please contact: hello@vitalitychiro.co.uk
We respectfully ask that you abide by these rules which have been developed to protect our users, patients and community. Anyone who refrains from adhering to any of the above rules may have comments removed without prior notice and/or be barred from our social media platforms.
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1 Marcher house
Marcher Court
Sealand road
Chester
CH1 6BS
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